1. INTRODUCTION AND TERMS
2. WHO WE ARE AND HOW TO CONTACT US
3. YOUR RIGHTS
3.1 Under the GDPR your rights are:
4. THE DATA WE COLLECT ABOUT YOU
4.1 We process Personal data. Personal data we process may include name, address and email address. It also may include IP address and cookies (Website).
4.2 Our collection methods are:
5. HOW YOUR DATA WILL BE USED
5.1 We use information held about you to:
5.2 We also embrace the use of social media and may wish to process any comments made public by you.
6. LEGITIMATE INTEREST & MARKETING
6.1 Where we use Legitimate interests we will record our decision and our method on making this decision. This can be requested by you at any time.
6.2 If you are an existing contact or customer we will only contact you by postal and electronic means (e-mail) with information about services or goods which you have previously purchased from us or enquired about. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by post or electronic means only if you have consented to this. You can choose to not receive these types of communication by contacting us.
7. THIRD PARTIES
7.1 We will keep your information within the ‘organisation’ except where disclosure is required or permitted by law or when we use third party service providers (data processors) to supply and support our services to you. We have contracts in place with our data processors. This means that they cannot do anything with your personal data unless we have instructed them to do so. They will not share your personal data with any organisation apart from us. They will hold it securely and retain it for the period we instruct.
7.2 Please see below the list of services where we use third party data processors which sets out the categories of recipients of personal data.
8. DATA RETENTION
Our data retention policy is dictated by the Data Protection Laws and is available for inspection by submitting a written request using the contact details provided in this policy.
9. DATA DELETION
Under GDPR you have the right to erasure under specific circumstances. A request for your personal data to be deleted will be decided on a case by case basis and must be submitted in writing to the contact details provided in this policy.
10. DATA CORRECTION
We will correct or update your data without delay provided you make the request in writing to the contact details provided in this policy, clearly specifying which data is incorrect or out of date.
11. DATA INSPECTION
11.1 We strive to be as open as we can be in terms of giving people access to their personal data. Individuals can find out if we hold any of their personal data by making a formal request under the Data Protection Laws. Such requests must be in writing to the contact details provided in this policy. If we do hold your personal data we will respond in writing within one calendar month of your request (where that request was submitted in accordance with this policy).
11.2 The information we supply will:
11.3 Please note that you may need to provide identification in order to prove who you are to access your data.
11.4 If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
11.5 In the instance that we do not hold information about you we will also confirm this in writing at the earliest opportunity.
We keep our privacy notice under regular review and you should check back regularly to ensure you are aware of changes to it. We may display this notice to you from time to time to help ensure you are aware of its contents.
You have the right to complain about the processing of your personal data. Please contact us using the details provided above. If you are still unsatisfied you have the right to complain to the Information Commissioners Office.